Terms of services



1.1. User is an individual using software to view Internet content on the Internet, accepting the terms of this agreement and expressing a desire to place an order (s) on the site www.mayagemstones.com.

1.2. Buyer - User placing an order on the site www.mayagemstones.com

1.3. The seller is LLC MAYA GEMSTONES, TIN 7813614360, KPP 781301001, legal address: Pionerskaya St., 30, building / station V, apt. / Office 403 St. Petersburg.

1.4. The product is Russian-made jewelry, 750 gold with inserts from diamonds, precious or semiprecious stones.

1.5. Online Store Mayagemstones.com. is a website on the Internet located at www.mayagemstones.com, which presents the Goods offered by the Seller for purchase, as well as information about the rules for the delivery and payment of goods.

1.6. An order is a Buyer's request for the purchase, payment and delivery of a Product selected on the site www.mayagemstones.com that is executed in a specific form.

1.7. Personal information is the information that the User / Buyer provides about himself when registering (creating an account) on the site www.mayagemstones.com.



2.1. The seller sells the Goods through the site www.mayagemstones.com.

2.2. When ordering the Goods on the website www.mayagemstones.com, the User expresses his consent to the following conditions for the sale of the Goods (hereinafter - the Conditions for the sale of goods). These Terms and Conditions of Sale of Goods apply to all information that MAYA GEMSTONES LLC may receive about the User / Buyer during his use of the sites, services, services, programs and products of MAYA GEMSTONES LLC (hereinafter - the Services). All currently existing services, as well as any development of them and / or the addition of new ones, are the subject of these Terms of Sale of goods.

2.3. In case of disagreement with this Offer Agreement, the User is obliged to immediately stop using the service and leave the site www.mayagemstones.com.

2.4. These Terms of sale of goods, as well as information about the Goods presented on the website www.mayagemstones.com., Are a public offer in accordance with Article 435 and clause 2 of Article 437 of the Civil Code of the Russian Federation.

2.5. These Terms of Sale and the Public Offer Agreement are constantly posted on this site and may be changed by the Seller without prior or subsequent notification of the User / Buyer.

2.6. By placing an order on this site, the User agrees to the Terms of Sale of the Goods set forth in this Agreement.

2.7. This agreement comes into force from the moment of sending the Buyer an electronic confirmation of acceptance of the Order from the email address admin@mayagemstones.com or from the moment of accepting the Order from the Buyer by phone.

2.8. Providing an e-mail address by the User or the Buyer to the Seller is considered an expression of the consent of the User / Buyer to use it to inform about the status of the order, to carry out advertising and informational mailings containing information about discounts, upcoming and ongoing promotions and other events of the Seller.


3.1. Under this Agreement, the Seller provides the User with the opportunity to purchase, for personal, family, home or other needs not related to the implementation of the entrepreneurial activity of the User, the Goods presented on the site www.mayagemstones.com.

3.2. This Agreement applies to all types of Goods and services presented on the site www.mayagemstones.com, while such proposals with a description are present in the Site directory.



4.1. The Seller ensures the availability of the Goods presented on the website www.mayagemstones.com for the purpose of selling to the Buyer.

4.2. The photos of the Goods presented on the site www.mayagemstones.com are made in special lighting conditions using special equipment, are simple illustrations to it and may differ from the actual appearance of the Goods in the absence of special lighting and special equipment.

4.3. The descriptions and characteristics of the Goods contain basic and reliable information about the Goods, but do not claim to be as informative as possible and may contain inaccuracies and typos.

4.4. To clarify information on a specific Product, the User must contact the email address admin@mayagemstones.com.

4.5. Updating information on the availability of the goods on www.mayagemstones.com site, as well as its performance is done automatically.

4.6. In the absence of the Goods ordered by the Buyer at the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order by notifying the Buyer by sending an electronic message to the address or by phone. In this case, this Agreement shall be deemed null and void by agreement of the parties.

4.7. In the absence of the Goods ordered by the Buyer at the Seller’s warehouse, the latter has the right to offer the User the missing Goods to order. In this case, further relations between the User and the Seller are regulated by a separate Contract for the Supply of Goods.

4.8. In case of cancellation in full or partially the prepaid cost of the order revoked the goods returned by the Seller to the Buyer the way the product has been paid.

4.9. The Buyer is solely responsible for providing incorrect information, which entailed the impossibility of the Seller to properly fulfill its obligations to the Buyer.

4.10. After placing the Order on the website www.mayagemstones.com, the Buyer is provided with information about the estimated delivery date via email to the address indicated by the Buyer during registration, or by phone. The operator serving this Order clarifies the details of the Order, agrees the delivery date, which depends on the availability of the ordered Goods in the Seller’s warehouse and the time required for processing and delivery of the Order.



5.1. Estimated delivery times can be agreed by the Buyer with the operator when placing or confirming the Order.

5.2. Delays in delivery are possible due to unforeseen circumstances that did not occur through the fault of the Seller.

5.3. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the “Recipient”).

5.4. Responsibility for the risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment of transfer of the Order to him and the Recipient affixing the Order with a signature in the documents confirming the delivery of the Order.

5.5. In the case of non-delivery of the Order Seller shall reimburse the Buyer the cost of pre-paid the buyer's order and delivery in full upon receipt of confirmation of delivery Service of the Order of loss.

5.6. The Seller's obligation to transfer the goods to the Buyer shall be considered performed at the time of delivery by courier the goods to the Recipient.



6.1. The price of the Product presented on the site www.mayagemstones.com is indicated in rubles and the euro includes VAT.

6.2. The price of the Goods is indicated on the website www.mayagemstones.com.6.3. If the price of the Goods ordered by the Buyer was not indicated correctly, the Seller informs the Buyer about this to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way that it was paid.

6.3. The price of the Goods on the website www.mayagemstones.com may be changed unilaterally by the Seller.

6.4. The seller has the right to provide discounts on Goods and establish a bonus program.

6.5. The buyer can pay for the order in cash or by credit card.

6.6. The user can choose the payment method at the stage of placing the Order.



7.1. The warranty periods for the Goods are determined by the manufacturers and are calculated from the moment the Goods are transferred to the Buyer, unless another procedure for calculating the warranty periods is established by the manufacturer.

7.2. Exchange and return of goods is carried out in accordance with the current legislation of  Russian Federation.

7.3. With the remote sale method, the buyer has the right to return the item(s) of good quality to the Seller within 7  days after their transfer, provided that the external presentation is preserved (including the mandatory preservation of the sealed label to the jewelry). If the consumer refuses the goods, the seller returns to him the amount of money paid under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer. The consumer is not entitled to refuse the goods of good quality, having individually defined properties, if the specified goods can be used exclusively by the consumer purchasing it.

7.4. Return, exchange of goods of inadequate quality is carried out in the manner and terms established by the legislation on the protection of consumer rights.

7.5. To consider the application on the possibility of returning (exchanging) the Goods, the Buyer needs to contact by email admin@mayagemstones.com and it is necessary to provide the Goods themselves, an identity document, as well as documents confirming the purchase (receipt). Please note that it is not possible to return or exchange the Product on the day of treatment.



8.1. The User / Buyer personal data is processed in accordance with the Federal Law “On Personal Data” No. 152 and the Seller’s Privacy Policy. Consent to the processing of personal data may be given by the User / Buyer in any form, allowing confirm the receipt of the consent, unless otherwise provided by federal law: written, oral or any other form stipulated by the current legislation, including through the fulfillment of the User / Buyer conclusive action. In the absence of the consent of the User / Buyer to the processing of his personal data, such processing is carried out exclusively to the extent necessary for the execution of the contract to which the User / Buyer is a party (i.e. for the purpose of acquiring the Goods).

8.1.2. Consent to the processing of personal data is considered granted by the User / Buyer taking any action or a combination of the following actions:

• filling out a paper document at the cash desk of the Seller;

• placing an order on the Site www.mayagemstones.com;

• affixing on the Site www.mayagemstones.com in the appropriate form a mark of consent to the processing of personal data for the purposes and in the manner provided in the text proposed before obtaining consent for review;

• verbal messages of personal data when contacting by phone during the process of placing an order on the Site www.mayagemstones.com.

8.1.3. Consent is considered to be obtained in the prescribed manner and is valid until the User / Buyer sends a corresponding application to terminate the processing of personal data at the location of MAYA DZHEMSTONS LLC in accordance with clause 1.3. these Terms and Conditions of sale.

8.1.4. The User / Buyer may at any time withdraw his consent to the processing of personal data, provided that such a procedure does not violate the requirements of the legislation of the Russian Federation.

8.2. By submitting his personal data during registration on the website www.mayagemstones.com, the User agrees to their processing by the Seller, including with a view to promoting goods and services.

8.3. The seller uses the personal data of the User / Buyer for the registration of users on the site, to fulfill its obligations to the User and the Buyer, evaluation and analysis of the site.

8.4. The seller has the right to send informational, including advertising messages, to the User’s / Buyer's e-mail and mobile phone with his consent. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal. 

8.5. The seller has the right to use the technology of cookies. Cookies do not contain confidential information and are not transferred to third parties.

8.6. The seller receives information about the IP address of a visitor to the site www.mayagemstones.com. This information is not used to identify the visitor.

8.7. The seller is not responsible for the information provided by the User / Buyer on the Site in a public form.

8.8. The seller has the right to record telephone conversations with the User / Buyer. In this case, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations, and / or transfer it to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Art. 16 of the Federal Law “On Information, Information Technologies and Information Protection”.

8.9. The User / Buyer provides the Seller with the information necessary to comply with the requirements of the Federal Law “On Combating the Legalization (Laundering) of Criminally Obtained Incomes and the Financing of Terrorism”.



9.1. The site and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons.

9.2. The Seller has the right to periodically carry out the necessary preventive or other work with or without prior notice to Buyers.

9.3. In case of questions and complaints from the User / Buyer, he must contact the Seller by phone or other accessible means.

9.4. The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.

9.5. LLC MAYA GEMSTONES, due to the specifics of the method of obtaining information, does not verify the accuracy of the personal information provided by the User / Buyer and does not monitor its relevance. However, LLC MAYA GEMSTONES assumes that the User / Buyer provides reliable and personal information on the issues proposed in the registration form and maintains this information up to date. All responsibility, as well as possible consequences for the provision of false or irrelevant personal information, lies with the User / Buyer.