Frequent questions

How to purchase a MAYA product?

  • Can I cancel my order or make changes to it?

We suggest checking your order thoroughly before proceeding to purchase however if you wish to make any amendments with your order please contact us via What's App +7 904 610 05 70 as soon as possible.

  • Can I reserve a product to purchase it later?

On this question please contact us via email admin@mayagemstones.com or via What's App +7 904 610 05 70.

  • What payment options can I use?

You can make a payment by card when proceeding to checkout with your order.

  • Where can I familiarize with the actual product and try it on?

On this question please contact us via email admin@mayagemstones.com or via What's App +7 904 610 05 70.

 

Shipping & Payment

  • In which countries is it possible to ship the order? / Can I ship my order to an international location?

We deliver throughout the Russian Federation and Europe at the expense of the buyer. Shipping costs are calculated individually during the order.

  • Can I track my online order? 

Yes, we will provide you with the tracking number.

 

Return and exchange

  • How can I make returns or exchanges? 

You can check our return and exchange policy here https://mayagemstones.com/terms-of-services clause 7